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Troutcatchers.co.uk - Fantastic service
Published by croftie
20-06-2014
Smile Troutcatchers.co.uk - Fantastic service

I am a great believer in credit where credit is due and feel this should be shared as so many online companies etc get bad press these days without any hesitation but for some reason good reports are never quite so forthcoming.

I placed an order through Troutcatchers on the evening of 10th June for some Thingamebobbers, Unibobbers, Turrall black suspended buzzers and Turrall carp flies. The following day I received an email advising me that due to current high demand, the flies I wanted were out of stock but would hopefully be available the following week, I confirmed I was happy to wait for my order the following week. I queried re payment and received confirmation from a very helpful guy called Nick that payment would not be taken until the order was completed (this is not always the case with some companies, as I have experienced in the past).

I received a further email from Nick on Tuesday 17th June advising me he had chased Turralls re the fly order, followed by a further email on the same day to advise that unfortunately the flies were still not ready and asking if I wanted to order alternative colours which were in stock, which I decided to do as was impatient to get my hands on them!

Nick confirmed first thing Wednesday 18th June that he would get onto Turrall's, confirm the order change and hopefully get the order sent out the same day. I was then pleasantly surprised to receive a further email from Nick a short time later informing me that the Director of Turrall's had been on the phone to him to let him know one of the tyers had finished a large order and he had put him onto tying the black suspended buzzers I originally wanted and he was trying to make sure this would be completed so the order could be sent out that day!!

The following morning, Thursday 19th June I received my full order and was more than happy with the flies etc I received. I will definitely be ordering from Troutcatchers again and cannot praise Nick at Troutcatchers enough for doing all he could to sort things out and keeping me informed and also the Director at Turralls for putting himself out to fulfil my order especially bearing in mind that this was only a small one at less than 20!!

Anyway I would just like to say thanks again to all involved and also apologise for waffling on for so long!!
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  #1  
By easker1 on 20-06-2014, 11:09 AM
Default Re: Troutcatchers.co.uk - Fantastic service

Tops in my estimation have had good dealings with them ,easker1
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  #2  
By micklmass on 20-06-2014, 03:11 PM
Default Re: Troutcatchers.co.uk - Fantastic service

croftie it is nice to hear positive feedback about online suppliers as you say we hear all to often negative comments about companies, i have used Troutcatchers in the past and always found them to be a good supplier
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  #3  
By scm256 on 20-06-2014, 05:44 PM
Default Re: Troutcatchers.co.uk - Fantastic service

I ordered a couple things yesterday morning and they arrived today. Great service.
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  #4  
By fishingoap on 20-06-2014, 08:20 PM
Smile Re: Troutcatchers.co.uk - Fantastic service

Big hands up from me,ordered Tuesday afternoon received Wednesday morning, Brilliant service.
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  #5  
By wrongfoot on 20-06-2014, 09:46 PM
Default Re: Troutcatchers.co.uk - Fantastic service

Perhaps things have changed? If so well done Troutcatchers My experiences 3+yrs ago were such that I would need to see a lot of positive feedback before I'd try them again. Others said they'd had problems then too.

So if you've good feedback about them it will be very important to post it to help them regain their reputation. Businesses and people do change after all.
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  #6  
By blox119 on 20-06-2014, 11:19 PM
Default Re: Troutcatchers.co.uk - Fantastic service

Always great service I have bought lots of fly tying materials from them, if out of stock Nick phones and offers an alternative. Always next day delivery at a low price too.
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  #7  
By flyboxfan on 21-06-2014, 08:12 AM
Default Re: Troutcatchers.co.uk - Fantastic service

I agree with everything that has been said - Nick is superb….. Troutcatchers are a great company to deal with.
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  #8  
By Tommy Ruffe on 21-06-2014, 03:12 PM
Default Re: Troutcatchers.co.uk - Fantastic service

Excellent service. A vote from me too.
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  #9  
By wrongfoot on 28-07-2014, 02:11 PM
Default Re: Troutcatchers.co.uk - Fantastic service

Quote:
Originally Posted by wrongfoot View Post
Perhaps things have changed? If so well done Troutcatchers My experiences 3+yrs ago were such that I would need to see a lot of positive feedback before I'd try them again. Others said they'd had problems then too.

So if you've good feedback about them it will be very important to post it to help them regain their reputation. Businesses and people do change after all.
Troutcatchers got in touch with me through the forum, very politely and tactfully. They asked if there was something they could resolve, even so long after my bad experience, and asked for details. They suggested that I may have suffered under previous ownership, which is possible.

This experience was very different from what put me off in the past.
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