Since buying an Orvis Clearwater Large Arbour Cassette reel from a fellow forum member a couple of months ago I have been on the lookout for another one. Not having any success I decided to buy a new one. Not wanting to make a wasted trip to Orvis at Stockbridge I gave them a quick call and they had one left that had been on display but they would have to unspool the fly lines from them. Fast forward to yesterday I call into the shop to collect the reel. It is ready for me complete with the Orvis lines still on the spools and an offer to have them for £10:00 but if not they would unspool them and let me have the reel as agreed. Frankly an offer too good to refuse. . Excellent customer service.