Guide Flyfishing Customer Service

arawa

Well-known member
Joined
Nov 28, 2013
Messages
437
Location
Highlands
There are often reports about the excellent customer support from Orvis (which I endorse) but I have just received some magic service from Guide.
I rang Guide and asked to buy a replacement for a lost shoulder strap for my Fishpond waist pack and they could not have been more helpful. As they do not have an exact replacement in stock they are sending me, FOC, a similar one and ordering the proper item, again FOC, from Fishpond USA. Brilliant service and thank you Guide.
 

Scotty90

Well-known member
Joined
Jul 30, 2013
Messages
1,053
Location
Sunny Edinburgh
Guide’s customer service is excellent, I stupidly smashed the second section of a 690 Sage x in the bothy door at my club ressie and got in touch with them. They got Sage to roll me a new section to fit my rod and send me out a courtesy rod (with a reel and line) whilst mines was in the USA. Top notch communication all the way through.
 

original cormorant

Well-known member
Joined
Jul 3, 2016
Messages
1,593
Plus for me supplying foc vision reel spares (the little pin on a spring that leaps out and hides when you dismantle the reel).
 
Top