The Anglers Lodge - Excellent Customer Service

Cam

Well-known member
Joined
May 17, 2006
Messages
181
Location
North
I recently placed an order with The Anglers Lodge for some flytying materials.

Unfortunately one of the items I ordered was not in stock. I received a notification from paypal that they had refunded the value of the item they did not have and an accompanying note apologising and advising that they had sent an alternative item for me to try at no cost. I thought their response was excellent. other companies in the past have delayed my order waiting on items coming back into stock or at best just refunded me.

This morning I received another package from them with the original out of stock item that I had ordered.

Truly impressed with their customer service, give them a try

Cam
 
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